KMG Gold Recycling USA KMG Gold Recycling Canada
USD
02/01/2023 2:45 AM     Current Market Price:     Gold:  $1,926.52/ozt   Silver:  $23.56/ozt   Platinum:  $1,031.10/ozt   Palladium:  $1,692.52/ozt  

Wednesday, March 19, 2014

What to Expect When You Visit KMG Gold

As you've probably heard by now, at KMG Gold we're known for our awesome customer service. We've been recognized by the BBB as an accredited business and we've even won five BBB Torch Awards for our outstanding customer service and business practices.

But if it's your first time selling your unwanted jewellery or other types of precious metals, you might not know what to expect or feel intimidated by the process. The good news is that we make it our goal to make our customers feel very comfortable and explainKMG Gold xray machine everything we do, step by step. Whether you've recycled with us a hundred times before or if it's your first time ever, we'll walk you through the entire process from the moment you step in the door.

And if you don't want to take our word for it, check out our Facebook reviews and see for yourself! The big theme we're noticing throughout the reviews is how happy our customers are that we explain everything to them, no matter how minor it seems. One of the foundations that we built this business on was customer education and it's still an important part of our mandate.

When you walk through our door, we'll ask if you've ever been here before and then invite you to place what you've brought in on a tray. Then we'll run a magnet over the metals to see if they're magnetic. Gold and silver aren't magnetic so if the magnet picks up the jewellery, it means it's just costume jewellery, which we don't purchase. After this, we'll use a jeweller's loupe to see if the metal has any markings on it, like 10K or 18K or 999. If it's silver, we'll make a notch in the metal and use acid to test if it is genuine. This does hurt the piece of metal or jewellery, but we always get your permission to make sure that it's okay before we do it!

If the item is gold or something other than silver, we might run it through our x-ray machine to get a quick and accurate analysis of the exact metal contents of the item. Putting the item in the x-ray machine doesn't do any damage to it, but we'll be sure to remind you of it just in case you're worried!

So don't be shy, come down to 620 Academy Road and we'll give you a complimentary assessment of whatever you've brought in to us. And if this is really interesting to you, you can even buy your own metal testing supplies at do what we do from inside your home!

Pictured: The KMG Gold xray machine.

Posted by Mike Gupton at 12:00 PM 0 Comments