As you've probably heard by now, at KMG Gold we're known for our awesome customer service. We've been recognized by the BBB as an accredited business and we've even won five BBB Torch Awards for our outstanding customer service and business practices.

But if it's your first time selling your unwanted jewellery or other types of precious metals, you might not know what to expect or feel intimidated by the process. The good news is that we make it our goal to make our customers feel very comfortable and explain everything we do, step by step. Whether you've recycled with us a hundred times before or if it's your first time ever, we'll walk you through the entire process from the moment you step in the door.

And if you don't want to take our word for it, check out our Facebook reviews and see for yourself! The big theme we're noticing throughout the reviews is how happy our customers are that we explain everything to them, no matter how minor it seems. One of the foundations that we built this business on was customer education and it's still an important part of our mandate.

When you walk through our door, we'll ask if you've ever been here before and then invite you to place what you've brought in on a tray. Then we'll run a magnet over the metals to see if they're magnetic. Gold and silver aren't magnetic so if the magnet picks up the jewellery, it means it's just costume jewellery, which we don't purchase. After this, we'll use a jeweller's loupe to see if the metal has any markings on it, like 10K or 18K or 999. If it's silver, we'll make a notch in the metal and use acid to test if it is genuine. This does hurt the piece of metal or jewellery, but we always get your permission to make sure that it's okay before we do it!

If the item is gold or something other than silver, we might run it through our x-ray machine to get a quick and accurate analysis of the exact metal contents of the item. Putting the item in the x-ray machine doesn't do any damage to it, but we'll be sure to remind you of it just in case you're worried!

So don't be shy, come down to 620 Academy Road and we'll give you a complimentary assessment of whatever you've brought in to us. And if this is really interesting to you, you can even buy your own metal testing supplies at do what we do from inside your home!

Pictured: The KMG Gold xray machine.

Tags Gold  Silver  Metal  Precious Metal  Buy Gold  Sell Gold  Jewellery  Winnipeg  Canada  Academy Road  Facebook  Customer Service  BBB  Torch Awards  Testing  Magnet  Acid Test  x-ray 

Posted by Mike Gupton at 12:00 PM 0 Comments

Thanks to nominations from dozens of satisfied customers, KMG Gold is happy to announce that we've been named a finalist for 2013's Better Business Bureau Torch Awards. We're so excited to be recognized for the strong customer service, honesty and integrity that we display in all of our business transactions.

If you live in the Winnipeg area, you might have already seen this exciting news that was posted in the BBB mailer that went out last week. KMG Gold has been named a finalist in the Marketplace Excellence category, an award that we won in 2011 and were named runner-up for in 2012. We're crossing our fingers that we'll be the winner this year and we'll find out on the night of the awards ceremony on October 24.

If you've ever wondered how the Torch Awards work and how businesses can win one, read on!

It starts with the nomination forms. A happy customer will fill out a nomination form that has a few boxes on it along with a few lines asking them to describe how a business went above and beyond the norm. All it takes is one form to be nominated, but KMG Gold was lucky to receive dozens from happy customers, all of which were sent to the BBB. Along with these nomination forms, a company also has to formally apply for the award, writing a few pages detailing what makes their business worthy of such a prestigious award, how they serve customers along the BBB's mandate of trust and integrity, how the company makes a difference in the community as well as in the lives of their employees.

It's a well-rounded report that takes everything from customer service to employee culture into consideration. You can be certain that every business who has been named a finalist is dedicated to providing the best customer service experience possible, which is why it's such an honour to have come this far for the third year in a row.

Tags Winnipeg  Canada  Manitoba  Grand Forks  Better Business Bureau  Torch Awards  Customer Service  Finalist  Honesty  Integrity  Gold 

Posted by Mike Gupton at 11:00 AM 0 Comments